When it comes to keeping your MEFERI devices running at peak performance, MeCare Service Plans provide comprehensive coverage beyond standard warranties. Whether you need basic protection or full coverage with priority support, MeCare offers scalable service options tailored to your business needs.
Advanced Software and Configuration Support plan
Provides continuous optimization, security, and reliability with proactive software updates.
Access to factory and customized OS firmwares
GuardForce: security patch updates
Remote diagnostics and troubleshooting
MEFERI software support & issue resolution
Over-the-Air (OTA) firmware and software updates
Available in 1-, 3-, and 5-year plans.
Basic Protection Beyond Standard Warranty for Reliable Performance
Ensures stable device performance, extends lifespan, and keeps maintenance costs predictable.
Coverage for normal wear and tear
Access to OS firmwares and security updates
Repair and Device Status Dashboard
Standard repair turnaround (15 business days)
Optional battery maintenance
Available in 2- and 3-year plans.
Comprehensive Coverage with Faster Repairs and Priority Service
Minimizes operational risks, unexpected expenses, and disruptions with faster repairs and extended protection.
All benefits of MeCare Lite
Comprehensive coverage
Accidental damage protection
Priority repair turnaround (10 business days)
Optional device collection service
Available in 3- and 5-year plans.
Comprehensive Coverage with Device Replacement
Eliminates downtime with top-priority service, keeping critical operations running without interruption.
All benefits of MeCare Plus
Replacement device: Dispatched same or next day
24/7 premium support
Pre-configured replacement units with apps and settings
Spares pool management included
Available in 3- and 5-year plans.
Enhance Your MeCare Service Plan with
Exclusive Add-Ons
Commissioning the Services
Ensure a seamless rollout with expert device commissioning, reducing setup time and operational delays.
- Standard Commissioning Service – Basic device setup and configuration;
- Advanced Commissioning Service – Comprehensive setup with custom configurations.
Battery Maintenance & Replacement
Prevent unexpected downtime caused by battery failures with proactive battery management.
- Battery Maintenance Service – Periodic battery health checks and scheduled replacements;
- Battery Refresh Service – Guaranteed battery replacements at critical lifecycle milestones.
Device Collection & Logistics
Simplify device collection, repair logistics, and replacements with an efficient retrieval and shipping process.
- Device Collection Service – Hassle-free pickup for repairs and replacements;
- MeCare Express Logistics – Expedited two-way shipping for faster turnaround times.
MeVision Smart Device Management
Empower your IT team with real-time analytics, enhanced security, and remote control over MEFERI devices.
- MeVision GuardForce – Security patch automation and compliance monitoring;
- MeVision Analytics – Data-driven insights for predictive maintenance and optimization;
- MeVision MDM Integration – Seamless integration with enterprise mobility management platforms.
MeCare On-Site Support
For businesses requiring on-location support, this plan ensures rapid assistance to resolve hardware issues.
- Single Visit – A one-time on-site repair or maintenance service;
- Annual Plan – Regular on-site check-ups and technical support;
- Availability Notice: MeCare On-Site Support is offered in select regions and requires prior assessment and agreement. Service eligibility will be confirmed based on feasibility and client requirements.
