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MEFERI Global Shipping Policy

MEFERI Global Shipping Policy

Effective Date: October 7, 2025

1. Introduction and Scope

This MEFERI Global Shipping Policy (“Policy”) outlines the procedures for order processing, production lead times, and international shipment of products purchased from MEFERI Technologies Co., Ltd. (“MEFERI”) or its authorized partners. This document is designed to provide our global customers with a clear understanding of our shipping practices and responsibilities.

For information regarding the process of returning a product, please refer to our separate MEFERI Global Return Policy: https://meferi.com/en/support-services/legal-center/meferi-global-return-policy/.

1.1. Seller of Record and Shipment Origin

MEFERI Technologies Co., Ltd. operates internationally through its Headquarters & Manufacturing Hub in Chengdu, P.R. China, and its Registered Office for International Commerce in Hong Kong.

The specific MEFERI entity acting as the seller of record, as well as the corresponding shipment origin (Chengdu or Hong Kong), will be explicitly stated on the Proforma Invoice provided to you before payment. This is determined by the operational and financial specifics of your order.

Customers should review their Proforma Invoice carefully to confirm the shipping details applicable to their specific transaction. All shipping and customs documentation will reflect the point of origin specified in the invoice.

2. Order Processing and Handling

2.1. Order Confirmation and Payment

All orders are considered confirmed only upon MEFERI’s issuance of a Proforma Invoice and the customer’s subsequent payment. Order processing, including manufacturing and preparation for shipment, will commence only after full (100%) prepayment has been received and confirmed by our finance department, unless otherwise stipulated in a separate, executed agreement between MEFERI and the customer or an authorized MEFERI Partner (e.g., an Affiliate, Distributor, or Reseller).

2.2. Product Availability and Lead Time

MEFERI offers a wide range of products, some of which are in stock while others are manufactured to order.

  • In-Stock Items: For products available in our central warehouse, a standard handling time of 3-5 business days applies after payment confirmation, before the order is transferred to the shipping carrier.
  • Made-to-Order Items / Out-of-Stock Components: If a product, its components, or required accessories are not in stock, a manufacturing lead time will apply. The estimated production lead time is not included in the transit time and will be clearly communicated in the Proforma Invoice provided to you before payment. This lead time can vary based on order volume, component availability, and customization requirements.

3. Purchases via MEFERI Authorized Partners (Recommended)

MEFERI operates through a global network of official Affiliates, Distributors, and Resellers to provide localized service and support. For your convenience, your purchase inquiry may be directed to an authorized partner in your region.

3.1. Process: In this scenario, a local MEFERI partner will:

  • Handle the invoicing and payment process, often in your local currency.
  • Act as the Importer of Record, managing all customs clearance procedures on your behalf.
  • Deliver the product directly to your specified address.

3.2. Benefits: Purchasing through a local partner typically offers significant advantages, including faster delivery from local stock, simplified logistics, and no requirement for you to handle complex customs procedures. Furthermore, it facilitates streamlined local warranty support, governed by our official Warranty Terms and Conditions: https://meferi.com/en/support-services/legal-center/warranty-terms-and-conditions/.

3.3. Applicable Policy: When your purchase is invoiced by an authorized partner, the shipping terms, costs, and timelines are determined by that partner and are governed by their respective shipping policy. Please refer to the commercial invoice to identify the selling entity and consult them directly for shipping details.

3.4. Local Documentation: When purchasing through a partner, you will receive all necessary local commercial documents (e.g., invoice, delivery note) directly from them, compliant with your country’s accounting and tax regulations.

4. Direct International Shipping from MEFERI China

The following terms apply specifically to orders that are invoiced, processed, and shipped directly from MEFERI’s facility in Chengdu, China.

4.1. Shipping Destinations and Methods

MEFERI offers worldwide shipping, subject to the service availability of our logistics partners (e.g., DHL, FedEx, UPS) and any applicable international trade restrictions.

4.2. Estimated Transit Time

Transit times are estimates provided by the carrier and are not guaranteed. They do not include order handling time, production lead time, or time spent in customs clearance.

  • Express Shipping: Typically 5-10 business days.
  • Standard Shipping: Typically 15-30 business days.

4.3. Shipping Cost Calculation

Shipping costs are calculated individually for each order based on gross weight, volumetric dimensions, destination, and the selected service. The final shipping cost will be itemized on your Proforma Invoice.

4.4. Shipping and Customs Documentation

For direct international shipments, MEFERI provides a standard set of export documents to facilitate customs clearance by the customer. These documents, which may include a Commercial Invoice, Packing List, and Air Waybill, are provided in accordance with the terms of the governing Supply Contract executed for the transaction.

5. Customs, Duties, and Taxes (For Direct Shipments)

5.1. Importer of Record: For direct shipments from China, the customer is the Importer of Record in the destination country and is responsible for complying with all local import laws.

5.2. Customer Responsibility: All applicable customs duties, import taxes (e.g., VAT), brokerage fees, and any other charges related to customs clearance are the sole responsibility of the customer. MEFERI is not responsible for these charges.

6. Order Tracking and Risk Transfer

  • Tracking: Once your order is shipped, you will receive an email notification containing the carrier’s tracking number.
  • Transfer of Risk: MEFERI’s responsibility for the shipment ceases upon handover to the carrier. The transfer of risk is governed by the Incoterms® 2020 rule specified in your Proforma Invoice.

7. Contact Information

For questions regarding order status, shipping, or this policy, please contact our support team.