Home » Support & Services » Legal Center » End-of-Life (EOL) Notification, Spare Parts Availability, and Security Support Statement

End-of-Life (EOL) Notification, Spare Parts Availability, and Security Support Statement

End-of-Life (EOL) Notification, Spare Parts Availability, and Security Support Statement

Version: 2025.08.07

MEFERI Technologies Co., Ltd.

Table of Contents

  1. Introduction
  2. End-of-Life (EOL) Policy and Spare Parts Information
  3. Product OS Support Road Map
  4. Product OS Security Support Road Map
  5. Legal Notes and Compliance with International Standards
  6. Contact Information

1. Introduction

MEFERI Technologies Co., Ltd. hereby provides the following notification for the End-of-Life (EOL) status of specific models, their spare parts availability, and support for operating system upgrades. At MEFERI, we are committed to ensuring the longevity, reliability, and ongoing support of our products through effective lifecycle management. This includes clear timelines for EOL, spare parts access, and OS updates, enabling partners and customers to plan transitions, minimize disruptions, and sustain optimal performance. This document outlines key milestones in the product lifecycle, including warranty periods, production status, EOL dates, spare parts availability, OS support details, and security patch timelines. These elements are essential for maintaining the efficiency and longevity of your MEFERI devices.

2. End-of-Life (EOL) Policy and Spare Parts Information

Detailed lifecycle and spare parts availability for products reaching end of life:

Product
Model Name		 OS
Version		 Warranty
Period		 Product
Status		 Useful
Life After
Produc-tion		 End of Life
(EOL) Date		 Spare Parts
End Date
ME40K Android 12 12 months Active 8 years 2032-12-31 2033-12-31
ME10 Android 13 12 months Active 8 years 2032-12-31 2033-12-31
MS300R Linux 12 months Active 8 years 2032-12-31 2033-12-31
MP4000D N/A 12 months Active 8 years 2032-12-31 2033-12-31
ME61 Android 13 12 months Active 8 years 2032-12-31 2033-12-31
ME63 Android 15 12 months Active 8 years 2032-12-31 2033-12-31
ME65 Android 13 12 months Active 8 years 2032-12-31 2033-12-31
ME74 Android 13 12 months Active 8 years 2032-12-31 2033-12-31
CIAO Android 13 12 months Active 8 years 2032-12-31 2033-12-31
MC45 Android 14 12 months Active 8 years 2032-12-31 2033-12-31

2.1. Product Lifecycle Definitions

MEFERI Technologies Co., Ltd. confirms the following lifecycle information regarding the models listed above.

  • Product Model Name: The name of the device model manufactured by MEFERI, for which the lifecycle and spare parts availability conditions are specified.
  • OS Version: The operating system version that the device runs on. This could be Android, Linux, or another compatible operating system for the given model.
  • Warranty Period: The duration during which MEFERI guarantees the repair or replacement of defective products, subject to Warranty Terms and Conditions.
  • Production Status: Reflects whether a product is still in production, has reached End-of-Sale, or is no longer supported.
  • Useful Life After Production: Refers to the 8-year period starting from the model’s mass production launch date (not the date of the customer’s last shipment). During this time, the product is expected to function normally under standard operating conditions. The conclusion of this useful life is marked by the End-of-Life (EOL) Date, which signals the termination of MEFERI’s production, support, and lifecycle for that model.
  • EOL Date (End of Life/Production Date): The date after which the model will no longer be produced, and no new units of this model will be available for sale or distribution.
  • Spare Parts Supply Period: The 1-year period following the EOL date, during which spare parts will still be available for ordering and product repairs.

2.2. Production Status Definitions

  • Active: The product is still in production and available for sale.
  • End-of-Sale: The product is no longer sold but remains supported with warranties and spare parts.
  • End-of-Life (EOL): The product is no longer in production or supported for new production, though spare parts are still available.
  • Spare Parts Only: Only spare parts are available, and the product is no longer sold or fully supported.
  • End of Service: All product support, including the availability of spare parts, has ended.

3. Product OS Support Road Map

This section provides a detailed overview of the software support lifecycle for MEFERI’s product lineup, including current OS versions, available upgrades, and end dates for OS upgrades and extended firmware support. It ensures transparency in how MEFERI manages OS evolution, allowing customers to plan for feature enhancements and compatibility.

Product
Model 		 Current
OS Version		 Upgradable to
(Official OS)		 Extended OS
Firmware Support
End Date (+2 years)*
ME40K Android 12 Android 13 May 2027
ME10 Android 13 Android 18 Jan 2028
MS300R Linux N/A N/A
MP4000D N/A N/A N/A
ME61 Android 13 Android 16 Jan 2028
ME63 Android 15 Android 18 Feb 2030
ME65 Android 13 Android 16 Jan 2028
ME74 Android 13 Android 18 Jan 2028
CIAO Android 13 Android 18 Jan 2028
MC45 Android 14 Android 18 March 2029

 

  • MEFERI Extended OS Firmware Support: * This additional 2-year period may include backporting of bug fixes, stability improvements, and compatibility enhancements for AIDC devices, subject to technical feasibility and in compliance with Google policies, to support device reliability in enterprise environments.
  • For details on certified MEFERI devices under the Android Enterprise Recommended program, refer to: https://androidenterprisepartners.withgoogle.com/devices/#!?search=MEFERI.

4. Product OS Security Support Road Map

This section outlines the security support lifecycle for MEFERI’s operating systems, including Google’s official patch end dates, update frequency, and MEFERI’s extended support commitments. It highlights our dedication to maintaining device security beyond standard Google timelines through regular patches and critical updates, aligned with industry best practices for AIDC devices.

OS
Version		 Google Security
Patch Support
End Date		 Frequency Of
Security Update		 Last Android
Security Bulletin		 Security
Patch Level		 Extended OS
Security Support
End Date (+2 years)*
Android 12 March 2025 Every 90 days March 2025 2025-03-20 May 2027
Android 13 January 2026 Every 90 days August 2025 2025-08-01 Jan 2028
Android 14 March 2027 Every 90 days August 2025 2025-08-01 March 2029
Android 15 February 2028 Every 90 days August 2025 2025-08-01 Feb 2030
Android 16 October 2029 Every 90 days August 2025 2025-08-01 Jan 2031
Android 17 October 2030 Every 90 days N/A N/A Jan 2032
Android 18 October 2031 Every 90 days N/A N/A Jan 2033

 

  • MEFERI Extended OS Security Support: * This additional 2-year period may include backporting of critical security fixes based on AOSP, subject to technical feasibility and in compliance with Google policies, to mitigate key vulnerabilities beyond Google’s standard support timeline.
  • For Android versions with unpublished support timelines, MEFERI estimates durations based on Google’s historical practices. Final dates may change upon official confirmation from Google. These estimates are provided for informational purposes only.
  • For detailed information on Android security updates, patch levels, bulletins, and how OEMs like MEFERI extend support, refer to: https://source.android.com/docs/security/overview/updates-resources.

5. Legal Notes and Compliance with International Standards

MEFERI’s End-of-Life (EOL) and spare parts policies are aligned with international standards for AIDC products. These include but are not limited to:

  1. RoHS Compliance (Directive 2011/65/EU): All MEFERI products comply with the Restriction of Hazardous Substances Directive, ensuring that products reaching their End-of-Life are disposed of in an environmentally responsible way, and spare parts used are also compliant with this directive.
  2. ISO 9001:2015: MEFERI’s production and warranty processes are in line with ISO 9001 standards for quality management systems, ensuring consistent product quality from the manufacturing phase through the warranty period and spare parts availability.

After the End-of-Life (EOL) and spare parts availability period, as defined in these standards, MEFERI will no longer provide any warranty services or spare parts for the listed products. This policy is consistent with internationally recognized AIDC industry practices, where products typically receive 5-7 years of post-production support, ensuring ample time for maintenance, repairs, and transitions while balancing environmental and operational sustainability.

6. Contact Information

For more information or queries, please contact:

Manufacturer: MEFERI Technologies Co., Ltd.

Current version of the Terms from 7th of August 2025.