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MEFERI Global Return Policy

MEFERI Global Return Policy

Effective Date: October 7, 2025

1. Introduction and Scope

This MEFERI Global Return Policy (“Policy”) outlines the procedures for returning products. It applies to purchases made directly from MEFERI Technologies Co., Ltd. (“MEFERI”) and provides clear guidance for returns on purchases made through our global network of authorized partners. This Policy covers the return of non-defective goods.

1.1. Seller of Record and Mandatory Return Address

While your purchase may be processed and shipped from either our Chengdu or Hong Kong locations, as specified in your Proforma Invoice, it is critical to note that our Hong Kong office is for legal and administrative purposes only and does not process physical returns.

All authorized product returns, regardless of the original shipment origin, must be sent exclusively to our Headquarters & Manufacturing Hub. To ensure successful delivery and customs clearance, you must use the following address format exactly as provided:

(RMA# [Your RMA Number])

MEFERI Technologies Co., Ltd.

Unit 3-2, Building 4, No. 2555, Section 2, Huanglong Avenue,

Shuangliu District, Chengdu 610000, Sichuan, P.R. China

Email: support@meferi.com

Phone: +86 400-1818-815

This address, along with detailed packaging and customs instructions, will also be confirmed in the official RMA documentation you receive. Returns sent to any other address or with incomplete recipient information will be rejected.

2. The MEFERI Partner Channel: Recommended Path for Purchase and Returns

MEFERI strongly recommends purchasing products and services through our official Affiliates, Distributors, and Resellers. This ensures the best local support, faster logistics, streamlined warranty and service support, and a simplified commercial experience.

2.1. The Primary Rule for Partner Purchases

If your purchase was invoiced by a MEFERI authorized partner, you must initiate all return and refund requests directly with that partner. The return will be processed according to the terms and conditions of the specific partner’s return policy.

2.2. Return and Refund Process for Partner Purchases

The partner who sold you the product and/or service is responsible for the entire return process:

  • Initiating the Return: Contact the seller using the details provided on your commercial invoice.
  • Refunds for Products and MeCare Services: The partner entity that received your payment is solely responsible for processing any applicable refunds.

2.3. Escalation to MEFERI

In the event you face unresolved issues with a return through an authorized partner, you may escalate the matter to MEFERI for mediation by creating a support ticket at https://helpdesk.meferi.com/.
You must provide a copy of the partner’s invoice, product serial numbers, and a summary of the issue.

3. Return Policy for Direct Purchases from MEFERI China

The following terms apply only to orders invoiced and shipped directly from MEFERI Technologies Co., Ltd. in China.

3.1. General Return Eligibility

MEFERI may, at its discretion, accept returns of eligible products, provided a return request is initiated within fourteen (14) calendar days from the date of delivery.

3.2. Mandatory Return Authorization (RMA) Process

No return will be accepted without a pre-authorized RMA number.

  • Step 1: Initiate Request: Create a support ticket via https://helpdesk.meferi.com/.
  • Step 2: Provide Information: Include your MEFERI Commercial Invoice Number, product Model Name(s) and Serial Number(s), and a detailed reason for the return.
  • Step 3: Approval: If approved, you will receive an RMA number and shipping instructions.
  • CRITICAL: Products sent without a valid RMA number will be rejected. MEFERI reserves the right to return the shipment to the sender at their expense or dispose of the items if return shipping is not arranged and prepaid by the sender within a reasonable timeframe.

4. Conditions for an Acceptable Return (For Direct Returns)

To be eligible for a refund, the returned product must be in as-new condition, with complete original packaging and all accessories included.

5. Exclusions and Non-Returnable Items (For Direct Returns)

The following are not eligible for return or refund under this Policy:

  • Products with Physical Damage or Misuse: Any product that shows signs of physical damage, tampering, unauthorized repair, or has been used in a manner inconsistent with its intended purpose, as detailed in our Warranty Terms and Conditions.
  • Customized and Special-Order Products: This includes any product that has been modified at the customer’s request. As these products are built to unique specifications approved by the customer prior to production, all sales of customized products are final and non-returnable. Examples of customization include, but are not limited to:
    • Applying a custom logo or branding to the device hardware.
    • Manufacturing with a non-standard case color.
    • Integrating customer-specified hardware components (e.g., scan engines, RFID modules) that differ from standard SKUs.
    • Pre-loading a custom firmware image, operating system, or customer-proprietary software.
  • Software and Software Licenses: All sales of standalone software and software licenses are final.
  • MeCare Service Contracts: These contracts are non-refundable once they have been activated in the MEFERI system.

6. Refund Process and Deductions (For Direct Returns)

  • Deductions: Original shipping costs are non-refundable. A restocking fee of twenty percent (20%) of the product’s price will be deducted from the refund for all B2B returns of non-defective goods.
  • Timeline: Refunds are processed within 15 business days after a successful inspection of the returned goods.

7. Return Shipping Costs (For Direct Returns)

The customer is solely responsible for all costs and risks of returning the product to MEFERI’s facility in China.

8. Discrepancies in Direct Shipments

In the event of a discrepancy in a direct shipment from MEFERI (e.g., incorrect quantity or model), you must notify us by creating a support ticket within seven (7) calendar days of receipt. You must provide photographic evidence and details of the discrepancy. MEFERI will investigate the claim and, at its sole discretion, rectify the discrepancy. This may include shipping the correct items, arranging a return for the incorrect items, or providing another mutually agreeable solution. This clause does not grant the right to return an entire shipment due to a partial discrepancy.

9. Regional Variations and Legal Compliance

MEFERI is committed to complying with all applicable laws. This Policy does not limit any mandatory statutory rights you may have under local consumer protection laws. For consumers (B2C) in the European Union, your statutory right of withdrawal within 14 days under Directive 2011/83/EU is unaffected, and the restocking fee will not apply to such withdrawals. All other conditions remain in effect.

10. Contact Information