子处理器列表
MEFERI 与各分包商签订协议，规定其数据保护义务至少等同于我们与客户签署的《数据保护协议》(DPA) 中规定的义务。我们对我们的分包商进行尽职调查，以确保个人数据的安全。
此列表可能会不时更新。我们将根据我们的数据处理协议 (DPA) 的条款，将任何有关添加或替换子处理者的变更通知我们的客户。
我们的完整 DPA 可供使用 这里 .
子处理器是经 MEFERI 授权的第三方，负责处理 MEFERI 客户提供的个人数据，以提供 MEFERI 的服务。
分包商实体名称服务类别处理目的/提供给 MEFERI 的服务数据处理国家/地区（主要位置）分包商数据保护文档链接
| Sub-processor Entity Name | Service Category | Purpose of Processing / Services Provided to MEFERI | Country/Region of Data Processing (Primary Location) | Link to Sub-processor’s Data Protection Documentation |
|---|---|---|---|---|
| 亚马逊网络服务 EMEA SARL | 云基础设施提供商 | Provision of underlying cloud computing infrastructure (including servers, storage, networking, databases) for hosting MEFERI’s core Services provided to Customers (such as MEFERI Shadowalk MDM/EMM Cloud Solution and cloud-hosted components of the CIAO Intelligent Shopper Assistant (ISA)) and MEFERI’s partner portal (portal.meferi.com). | 欧洲经济区 (EEA) – 法国（AWS 区域 eu-west-3） | AWS 数据处理附录 , AWS GDPR 合规中心 |
| Zoho Corporation B.V. | Support and Customer Service Tools | Provision of a cloud-based customer support ticketing system and helpdesk platform (Zoho Desk), accessible at helpdesk.meferi.com, to manage support requests related to the Services. | European Union (EU) | Zoho GDPR Commitment Zoho Data Processing Addendum |
| Twilio Inc. | Communication Service Providers | For sending SMS notifications (e.g., critical alerts, two-factor authentication codes) to Customer’s authorized users in connection with the Services. | 美国 | Twilio Data Protection Addendum |
| Functional Software, Inc. (d.b.a. Sentry) | Analytics and Service Performance Monitoring | For real-time error tracking and performance monitoring within MEFERI’s cloud-based Services to identify and resolve technical issues. | 美国 | Sentry Data Processing Addendum |
MEFERI’s Own Websites and Portals (meferi.com, portal.meferi.com, helpdesk.meferi.com, etc.)
MEFERI operates various websites and portals to engage with prospects, customers, and partners. It is important to distinguish between MEFERI’s role as a Data Controller for its own websites and as a Data Processor for the Services provided to Customers.
- When MEFERI is a Data Controller: When you provide Personal Data directly to MEFERI through our corporate and marketing websites (e.g., by filling out a contact form on meferi.com), MEFERI acts as the Data Controller. The processing of this data is governed by MEFERI’s 隐私政策. The infrastructure for these websites is provided by Kinsta Inc.
- When MEFERI is a Data Processor: When you provide Personal Data through portals that are part of the Services delivered to our Customers, MEFERI acts as a Data Processor on behalf of the Customer. The infrastructure for the partner portal (portal.meferi.com) is provided by Amazon Web Services (AWS), and the platform for the customer support portal (helpdesk.meferi.com) is provided by Zoho Corporation B.V. Both AWS and Zoho are listed as sub-processors in the table above because they process data for which our Customers are the Controllers.
MEFERI 的硬件和服务可与第三方提供的软件或服务（“第三方合作伙伴解决方案”）结合使用，例如支付解决方案、零售自助扫描软件或专门的 MDM/EMM 平台，客户可能与此类第三方提供商有直接的合同关系。
在这些情况下，第三方提供商通常充当与其服务相关的个人数据的数据控制者或数据处理者，具体由客户与该第三方的协议决定。这些第三方合作伙伴解决方案并非我们《数据保护协议》（DPA）中定义的 MEFERI 的子处理者，MEFERI 也不对这些第三方的数据处理活动负责，除非此类提供商在上表中出于其他目的被明确列为 MEFERI 的子处理者。
有关可与 MEFERI 产品集成但客户与提供商建立直接关系的第三方合作伙伴解决方案的信息，请参阅我们的产品说明，例如 OmniIndustry 应用套件 或联系我们了解更多详情。