{"id":10073,"date":"2025-10-07T12:53:20","date_gmt":"2025-10-07T10:53:20","guid":{"rendered":"https:\/\/meferi.com\/?page_id=10073"},"modified":"2025-10-07T18:14:59","modified_gmt":"2025-10-07T16:14:59","slug":"meferi-global-return-policy","status":"publish","type":"page","link":"https:\/\/meferi.com\/tr\/support-services\/legal-center\/meferi-global-return-policy\/","title":{"rendered":"MEFERI K\u00fcresel \u0130ade Politikas\u0131"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row row top-row gradient-container-1 wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"gradient-column-1 vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h1><strong>MEFERI Global Return Policy<\/strong><\/h1>\n<p>Effective Date: October 7, 2025<\/p>\n<h3><strong>1. Introduction and Scope<\/strong><\/h3>\n<p>This MEFERI Global Return Policy (&#8220;Policy&#8221;) outlines the procedures for returning products. It applies to purchases made directly from MEFERI Technologies Co., Ltd. (&#8220;MEFERI&#8221;) and provides clear guidance for returns on purchases made through our global network of authorized partners. This Policy covers the return of non-defective goods.<\/p>\n<ul>\n<li>For details on shipping and customs, refer to our\u00a0<strong>MEFERI Global Shipping Policy:<\/strong> <a href=\"https:\/\/meferi.com\/en\/support-services\/legal-center\/meferi-global-shipping-policy\/\">https:\/\/meferi.com\/en\/support-services\/legal-center\/meferi-global-shipping-policy\/<\/a>.<\/li>\n<li>For issues related to product defects or malfunctions, this Policy does not apply. Such cases are exclusively governed by our\u00a0<strong>Warranty Terms and Conditions: <\/strong><a href=\"https:\/\/meferi.com\/en\/support-services\/legal-center\/warranty-terms-and-conditions\/\">https:\/\/meferi.com\/en\/support-services\/legal-center\/warranty-terms-and-conditions\/<\/a>.<\/li>\n<\/ul>\n<p><strong>1.1. Seller of Record and Mandatory Return Address<\/strong><\/p>\n<p>While your purchase may be processed and shipped from either our Chengdu or Hong Kong locations, as specified in your Proforma Invoice, it is critical to note that our Hong Kong office is for legal and administrative purposes only and\u00a0does not process physical returns.<\/p>\n<p>All authorized product returns, regardless of the original shipment origin, must be sent exclusively to our Headquarters &amp; Manufacturing Hub. To ensure successful delivery and customs clearance, you must use the following address format exactly as provided:<\/p>\n<p>(RMA# [Your RMA Number])<\/p>\n<p><strong>MEFERI Technologies Co., Ltd.<\/strong><\/p>\n<p>Unit 3-2, Building 4, No. 2555, Section 2, Huanglong Avenue,<\/p>\n<p>Shuangliu District, Chengdu 610000, Sichuan, P.R. China<\/p>\n<p>Email:\u00a0<a href=\"https:\/\/www.google.com\/url?sa=E&amp;q=mailto%3Asupport%40meferi.com\">support@meferi.com<\/a><\/p>\n<p>Phone: +86 400-1818-815<\/p>\n<p>This address, along with detailed packaging and customs instructions, will also be confirmed in the official RMA documentation you receive.\u00a0Returns sent to any other address or with incomplete recipient information will be rejected.<\/p>\n<p><!-- notionvc: 5e5bdd5a-8672-4746-a75a-8b561e22b0ee --><\/p>\n<h3><strong>2. The MEFERI Partner Channel: Recommended Path for Purchase and Returns<\/strong><\/h3>\n<p>MEFERI strongly recommends purchasing products and services through our official Affiliates, Distributors, and Resellers. This ensures the best local support, faster logistics,\u00a0<strong>streamlined warranty and service support<\/strong>, and a simplified commercial experience.<\/p>\n<p><strong>2.1. The Primary Rule for Partner Purchases<\/strong><\/p>\n<p><strong>If your purchase was invoiced by a MEFERI authorized partner, you must initiate all return and refund requests directly with that partner.<\/strong>\u00a0The return will be processed according to the terms and conditions of the specific partner\u2019s return policy.<\/p>\n<p><strong>2.2. Return and Refund Process for Partner Purchases<\/strong><\/p>\n<p>The partner who sold you the product and\/or service is responsible for the entire return process:<\/p>\n<ul>\n<li><strong>Initiating the Return:<\/strong>\u00a0Contact the seller using the details provided on your commercial invoice.<\/li>\n<li><strong>Refunds for Products and MeCare Services:<\/strong>\u00a0The partner entity that received your payment is solely responsible for processing any applicable refunds.<\/li>\n<\/ul>\n<p><strong>2.3. Escalation to MEFERI<\/strong><\/p>\n<p>In the event you face unresolved issues with a return through an authorized partner, you may escalate the matter to MEFERI for mediation by creating a support ticket at <a href=\"https:\/\/helpdesk.meferi.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/helpdesk.meferi.com\/<\/a>.<br \/>\nYou must provide a copy of the partner&#8217;s invoice, product serial numbers, and a summary of the issue.<\/p>\n<h3><strong>3. Return Policy for Direct Purchases from MEFERI China<\/strong><\/h3>\n<p>The following terms apply\u00a0<strong>only<\/strong>\u00a0to orders invoiced and shipped directly from MEFERI Technologies Co., Ltd. in China.<\/p>\n<p><strong>3.1. General Return Eligibility<\/strong><\/p>\n<p>MEFERI may, at its discretion, accept returns of eligible products, provided a return request is initiated within\u00a0<strong>fourteen (14) calendar days<\/strong>\u00a0from the date of delivery.<\/p>\n<p><strong>3.2. Mandatory Return Authorization (RMA) Process<\/strong><\/p>\n<p><strong>No return will be accepted without a pre-authorized RMA number.<\/strong><\/p>\n<ul>\n<li><strong>Step 1: Initiate Request:<\/strong> Create a support ticket via <a href=\"https:\/\/helpdesk.meferi.com\/\">https:\/\/helpdesk.meferi.com\/<\/a>.<\/li>\n<li><strong>Step 2: Provide Information:<\/strong>\u00a0Include your MEFERI Commercial Invoice Number, product Model Name(s) and Serial Number(s), and a detailed reason for the return.<\/li>\n<li><strong>Step 3: Approval:<\/strong>\u00a0If approved, you will receive an RMA number and shipping instructions.<\/li>\n<li><strong>CRITICAL:<\/strong>\u00a0Products sent without a valid RMA number will be rejected. MEFERI reserves the right to return the shipment to the sender at their expense or\u00a0<strong>dispose of the items<\/strong>\u00a0if return shipping is not arranged and prepaid by the sender within a reasonable timeframe.<\/li>\n<\/ul>\n<h3><strong>4. Conditions for an Acceptable Return (For Direct Returns)<\/strong><\/h3>\n<p>To be eligible for a refund, the returned product must be in\u00a0<strong>as-new condition<\/strong>, with\u00a0<strong>complete original packaging and all accessories included<\/strong>.<\/p>\n<h3><strong>5. Exclusions and Non-Returnable Items (For Direct Returns)<\/strong><\/h3>\n<p>The following are not eligible for return or refund under this Policy:<\/p>\n<ul>\n<li><strong>Products with Physical Damage or Misuse:<\/strong>\u00a0Any product that shows signs of physical damage, tampering, unauthorized repair, or has been used in a manner inconsistent with its intended purpose, as detailed in our Warranty Terms and Conditions.<\/li>\n<li><strong>Customized and Special-Order Products:<\/strong>\u00a0This includes any product that has been modified at the customer&#8217;s request. As these products are built to unique specifications approved by the customer prior to production,\u00a0<strong>all sales of customized products are final and non-returnable.<\/strong>\u00a0Examples of customization include, but are not limited to:\n<ul>\n<li>Applying a custom logo or branding to the device hardware.<\/li>\n<li>Manufacturing with a non-standard case color.<\/li>\n<li>Integrating customer-specified hardware components (e.g., scan engines, RFID modules) that differ from standard SKUs.<\/li>\n<li>Pre-loading a custom firmware image, operating system, or customer-proprietary software.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Software and Software Licenses:<\/strong>\u00a0All sales of standalone software and software licenses are final.<\/li>\n<li><span class=\"notion-enable-hover\" data-token-index=\"0\"><strong>MeCare Service Contracts:<\/strong> <\/span>These contracts are non-refundable once they have been activated in the MEFERI system.<!-- notionvc: 2ee001ea-bbc0-4857-97f2-6366a7027071 --><\/li>\n<\/ul>\n<h3><strong>6. Refund Process and Deductions (For Direct Returns)<\/strong><\/h3>\n<ul>\n<li><strong>Deductions:<\/strong>\u00a0Original shipping costs are non-refundable. A\u00a0<strong>restocking fee of twenty percent (20%)<\/strong>\u00a0of the product&#8217;s price will be deducted from the refund for all B2B returns of non-defective goods.<\/li>\n<li><strong>Timeline:<\/strong>\u00a0Refunds are processed within 15 business days after a successful inspection of the returned goods.<\/li>\n<\/ul>\n<h3><strong>7. Return Shipping Costs (For Direct Returns)<\/strong><\/h3>\n<p>The customer is solely responsible for all costs and risks of returning the product to MEFERI&#8217;s facility in China.<\/p>\n<h3><strong>8. Discrepancies in Direct Shipments<\/strong><\/h3>\n<p>In the event of a discrepancy in a direct shipment from MEFERI (e.g., incorrect quantity or model), you must notify us by creating a support ticket within\u00a0<strong>seven (7) calendar days<\/strong>\u00a0of receipt. You must provide photographic evidence and details of the discrepancy. MEFERI will investigate the claim and, at its sole discretion,\u00a0<strong>rectify the discrepancy<\/strong>. This may include shipping the correct items, arranging a return for the incorrect items, or providing another mutually agreeable solution. This clause does not grant the right to return an entire shipment due to a partial discrepancy.<\/p>\n<h3><strong>9. Regional Variations and Legal Compliance<\/strong><\/h3>\n<p>MEFERI is committed to complying with all applicable laws. This Policy does not limit any mandatory statutory rights you may have under local consumer protection laws. For consumers (B2C) in the European Union, your statutory right of withdrawal within 14 days under Directive 2011\/83\/EU is unaffected, and the restocking fee will not apply to such withdrawals. All other conditions remain in effect.<\/p>\n<h3><strong>10. Contact Information<\/strong><\/h3>\n<ul>\n<li><strong>For All Return Requests, RMAs, and Partner Escalations:<\/strong>\n<ul>\n<li><strong>Support Portal (Preferred):<\/strong>\u00a0<a href=\"https:\/\/helpdesk.meferi.com\/\">https:\/\/helpdesk.meferi.com\/<\/a><\/li>\n<li><strong>Email:<\/strong>\u00a0<a href=\"mailto:support@meferi.com\">support@meferi.com<\/a><\/li>\n<\/ul>\n<\/li>\n<li><strong>For Policy-Related Inquiries:<\/strong>\n<ul>\n<li><strong>Email:<\/strong>\u00a0<a href=\"mailto:legal@meferi.com\">legal@meferi.com<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- notionvc: d9be78f6-9f01-4828-91a0-b4c8df9d5a6f --><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"MEFERI Global Return Policy Effective Date: October 7, 2025 1. Introduction and Scope This MEFERI Global Return Policy (\"Policy\") outlines the procedures for returning products. It applies to purchases made directly from MEFERI Technologies Co., Ltd. (\"MEFERI\") and provides clear guidance for returns on purchases made through our global network of authorized partners. This Policy [...]","protected":false},"author":5,"featured_media":8565,"parent":1478,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"class_list":["post-10073","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/meferi.com\/tr\/wp-json\/wp\/v2\/pages\/10073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meferi.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/meferi.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/meferi.com\/tr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/meferi.com\/tr\/wp-json\/wp\/v2\/comments?post=10073"}],"version-history":[{"count":0,"href":"https:\/\/meferi.com\/tr\/wp-json\/wp\/v2\/pages\/10073\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/meferi.com\/tr\/wp-json\/wp\/v2\/pages\/1478"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/meferi.com\/tr\/wp-json\/wp\/v2\/media\/8565"}],"wp:attachment":[{"href":"https:\/\/meferi.com\/tr\/wp-json\/wp\/v2\/media?parent=10073"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/meferi.com\/tr\/wp-json\/wp\/v2\/industry?post=10073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}